If you receive a sudden request for personal details or money via phone, text, direct message, or pop-up, exercise caution. Avoid clicking on links or downloading attachments from unfamiliar sources. Remember, Dime will never contact you through text, email, or phone to request personal or account information.

Be cautious when feeling rushed due to urgent contact by phone, email, or text that aims to evoke an emotional response. Scammers might pretend to be from a trusted entity like Dime, claiming an urgent issue. Always verify the identity of the contact and validate the legitimacy of the situation before taking action.

If requested to make payments through unconventional methods such as gift cards, bitcoin, prepaid debit cards, or digital currency, like Zelle^®, to address fraud issues, please be cautious. Dime will never instruct you to transfer funds to another party, including yourself, or request transfers due to purported fraud detection on your account.

If you’re ever randomly asked for personal or account details like a verification code, bank account number, or PIN, refrain from sharing. Dime will never request such things via text, email, or phone call that are not directly resulting from your request for information or an attempt to do a transaction (in order to verify your identity). A request to share such information may be a tipoff that someone has contacted us pretending to be you.

Be cautious of free products or ‘get rich quick’ schemes that sound too good to be good to be true. Avoid cashing checks for unfamiliar individuals. Always take the time to do some research to independently verify claims, check reviews and scam prevention websites, or speak with a trusted source first.