help center
Questions? We’re here to help you.
Our hallmark is personalized service.
We want to hear from you, and we have lots of ways to connect. We’ll be certain that you receive timely follow up to your questions from one of our local agents.
While our forms are secure, we recommend you do not include account numbers or your SSN when submitting a form. Online Banking users (Consumer & Business) can use secure customer service support from within their Online Banking sessions.
Hearing Impaired or Speech Disability
Customers may utilize the “711” Telecommunications Relay Service (TRS) to communicate with an Agent. (note: we don’t use the title “banker” outside the branches) at our Customer Contact Center.
To report a card lost or stolen after normal customer service center hours, please call 1-800-321-3463 and follow the prompts.
Business/Lending Resources
Can’t Sign In?
App Downloads
Video Tutorials
How-To resources designed to help inform you and provide a successful online banking experience.
Reference Guides
Reference guides designed to help answer all of your online banking questions.
FAQs
Frequently Asked Questions about our Business and Lending products.
Personal Account Resources
Can’t Sign In?
App Downloads
Video Tutorials
How-To resources designed to help inform you and provide a successful online banking experience.
Reference Guides
Reference guides designed to help answer all of your online banking questions.
FAQs
Frequently Asked Questions about Personal Accounts and General questions.
Online Account Opening Resources
FAQs
Frequently Asked Questions about Online Account Opening
- How can I open an account?
- What do I need to apply?
- How long will it take my account to open when I apply?
- How do I make an initial deposit for a newly opened account?
- What information do I need to open a joint account?
- How do I move my checking account from another bank to Dime?
- Is my online application secure?
- Can I change my information on my account application?
- Is there a minimum deposit required to open a Dime bank account?
This form will help you with general questions.
When messages are received during Monday- Friday, you can expect to receive a response within 24-48 hours.
Please do not send sensitive information or request for your online banking to be unlocked or reset through this form. To send us a secure message through your online banking portal, log in, then select Profile-> Message-> Compose New.
You can also call us at 1-800-321-3463, option 1 for online banking support and option 5 for general banking assistance.
Our hours of operation have changed and we are now available:
- 8:00am to 5:00pm (Monday through Thursday)
- 8:00am to 6:00pm (Friday)
- 9:00am to 1:00pm (Saturday)