help center

Questions? We’re here to help you.

Frequently Asked Questions:

How May We Assist You?

Our hallmark is personalized service.

We want to hear from you, and we have lots of ways to connect. We’ll be certain that you receive timely follow up to your questions from one of our local agents.

While our forms are secure, we recommend you do not include account numbers or your SSN when submitting a form. Online Banking users (Consumer & Business) can use secure customer service support from within their Online Banking sessions.

Hearing Impaired or Speech Disability

Customers may utilize the “711” Telecommunications Relay Service (TRS) to communicate with an Agent. (note: we don’t use the title “banker” outside the branches) at our Customer Contact Center.

To report a card lost or stolen after normal customer service center hours, please call 1-800-321-3463 and follow the prompts.

How-To Resources

How-To resources designed to help inform you and provide a successful online banking experience.

Personal Online Banking

Mobile Banking

If you are a Dime Personal Online Banking user. Click above to learn more about the time-saving tools and account management features.

If you are a Dime Mobile Banking user. Click above to learn more about the time-saving tools and account management features.

Reference Guides

Reference guides designed to help answer all of your online banking questions.

Personal Online Banking
Reference Guide

QuickBooks Direct Connect Installation Guide

Quicken Direct Connect Installation Guide

PDF icon for Intro to Dime Personal Online Banking
PDF icon for Dime Personal Banking Quickbooks Installation Guide
PDF icon for Dime Personal Banking Quicken Installation Guide

Introducing Dime Personal Online Banking.
Powerful tools to help you access and manage your money.

Dime Personal Online Banking
QuickBooks Installation Guide.

Dime Personal Online Banking Quicken Installation Guide.

This form will help you with general questions.

When messages are received during Monday- Friday, you can expect to receive a response within 24-48 hours.

Please do not send sensitive information or request for your online banking to be unlocked or reset through this form. To send us a secure message through your online banking portal, log in, then select Profile-> Message-> Compose New.

You can also call us at 1-800-321-3463, option 1 for online banking support and option 5 for general banking assistance.

Our hours of operation have changed and we are now available:

  • 8:00am to 5:00pm (Monday through Thursday)
  • 8:00am to 6:00pm (Friday)
  • 9:00am to 1:00pm (Saturday)
Preferred Communication(Required)